Terms of Use
About These Terms And Conditions
In these Terms and Conditions "we" and "us" means Taste of Tassie Pty.
Ltd., ABN 95 120 617 254, 40 Kelcey Tier Road, Spreyton, Tas. 7310, and
"you" means you the customer.
These Terms and Conditions together with your Order constitute the entire Contract between you and us for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
Australian Sales Only
We only sell and ship Products within Australia. We will not make
deliveries outside of Australia.
Legal Capacity To Transact
If you are under the age eighteen (18) years you cannot place orders with
Taste of Tassie Pty Ltd.
By accepting these Terms and Conditions you acknowledge that you are over
the age of eighteen (18) years.
Should Taste of Tassie Pty. Ltd suffer any damage or other losses as a
result of a transaction entered into by a minor, we reserve the right to
seek compensation for such losses from the parents or guardians of the
minor who caused any order(s) to be placed with Taste of Tassie Pty. Ltd.
Placing Your Order
*PLEASE NOTE: To purchase products from this site you MUST
register as a user first.
Click here to register.
You may place an Order by filling in the Order Form at one of The Taste of
Tassie Retail Stores or on the Taste of Tassie Web Site and clicking the
"Add to Cart" buttons.
By placing an Order, you make an offer to us to purchase the Products you
have selected based on these Terms and Conditions.
Information contained on the Taste of Tassie website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products, however Taste of Tassie will make every effort to supply Products to you.
We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email or fax, however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Taste of Tassie Pty Ltd and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Payment Methods And Processing
Taste of Tassie Pty Ltd currently accepts PayPal, BPAY, Visa, MasterCard
only (American Express will be available soon!).
Payment processing will not begin until we receive all the information we
need.
Business days are Monday through Friday, excluding gazetted Public
holidays.
We process credit card payments after you click the "Proceed to Purchase"
button.
Where you pay by BPAY you must pay the price payable in Australian dollars
as indicated on your Order Confirmation within 7 days from the date that
you receive your Order Confirmation.
If a BPAY payment is not received within 10 days from the date that you
receive your Order Confirmation, Taste of Tassie Pty Ltd reserves the right
to cancel the transaction.
For credit card and PayPal payments we will email a tax invoice to you
with your Order Confirmation. Where you pay by BPAY a tax invoice will be
sent to you via email after your payment has been confirmed. Your tax
invoice is your proof of purchase.
Please Note:
- We are unable to accept credit cards issued by banks outside of Australia.
- Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
- You may be required to provide further identification for additional security reference checks.
- If your PayPal payment is funded by an echeque this may substantially delay processing your Order while payment clears.
GST
Taste of Tassie Pty Ltd purchases include GST unless otherwise stated on a
Product listing.
Prices
Taste of Tassie Pty Ltd reserves the right to change prices
for Products displayed at Taste of Tassie Pty Ltd at any time.
Supply Of Your Products
Subject to these Terms and Conditions, we will supply to you the Products
indicated on your Order Confirmation.
When your Order items have been dispatched, we will email you to confirm
shipment of each item including a tracking number for each item.
Delivery Of Your Products
Delivery time for new customers takes up to 10 working days from the date
your payment is received. Please note that BPAY payments take 1-2 business
days to process.
In all instances estimated delivery times will be displayed at the check
out for your Product.
Taste of Tassie Pty Ltd makes every effort to deliver your Product
according to the estimated delivery times requested by the customer at
checkout. The estimated delivery times are in business days (Monday through
Friday) excluding Public holidays.
Although every effort is made to ship your Order according to the estimated
delivery times requested, estimated ship times may change due to changes in
supply or circumstances beyond our control. If your Product has not arrived
after the estimated delivery time, please contact us.
We encourage you to visit the "Users" section on our website to view the
delivery status of your Products.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.
We will use our reasonable efforts to deliver your Products to you within the requested delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all Products will pass to you on delivery.
Your Rights To Return A Product
No refunds, credit or replacements are offered if you have changed your
mind about the product, make an incorrect choice, or failed to verify and
accurately provide information when placing an Order.
Dead On Arrival Products - "DOA"
A Taste of Tassie Pty Ltd Product is considered DOA if it shows symptoms
of a failure, or is discovered to be broken when first taken from its
packaging.
A Taste of Tassie Pty Ltd Customer Service member will provisionally
determine whether the Product is DOA. Where a Product is provisionally
determined as DOA we will arrange to replace the Product.
Refunds will only be offered where a replacement Product cannot be
provided.
Where Taste of Tassie Pty Ltd has provisionally determined that a Product
is DOA, return shipping will be arranged at the expense of Taste of Tassie.
If the Product is deemed by Customer Services NOT to be DOA, Taste of
Tassie may in its absolute discretion refuse to replace the Product or
offer you a refund for the Product.
When a Product is replaced, your replacement Product becomes your property
and the returned DOA Product becomes our property.
When a refund is given, the returned DOA Product becomes our property.
Taste of Tassie Pty Ltd reserves the right to test any returned DOA
Product. If the customer misrepresented the condition of the Product to us,
Taste of Tassie Pty Ltd will impose a $20 handling and administration fee.
Product Problems After Delivery
If your item arrives DOA (Dead On Arrival) or you find a defect arising
after delivery and a valid claim is received by Customer Service within 30
days of delivery, Taste of Tassie Pty Ltd will exchange the Product where
possible, or refund you the purchase price of the Product. Should you
contact us outside the 30-day period customer service management will
consider each claim on a case-by-case basis on its merits.
Where we agree to replace the Product or refund you the purchase price of
the Product, you must first return the defective Product to us. You will be
obliged to pay for the return of the Product if the item is sent after 30
days from dispatch.
We will make arrangements with you for the return of the Product.
The delivery time for replacing the Product will be the same as stated for
the original Product.
Replacement Products are provided with the same Warranty as the returned
Product.
Return Authorisation Number
You Must Have a Return Authorisation Number
(RAN) is required for both replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is DOA,
Customer Service will issue you with a RAN. Products cannot be returned
without a RAN. The Product should be returned to Taste of Tassie Pty Ltd
within 30 calendar days of the issuance of the RAN. All Products must be
packed in the original, unmarked packaging including any, documentation
that was shipped with the Product.
Organising the Return of DOA Products
DOA Products must be returned whenever we agree to replace the Product or
provide you with a refund.
Where you have received a DOA Product by our courier service, we will make
arrangements with our courier service for collection of the Product, and
will notify you when they will collect the Product from you.
When a Replacement Product is arranged:
- A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned DOA Product.
- The delivery time for the replacement Product will be the same as stated for the original DOA Product.
- Replacement Products are provided with the same Limited Warranty as the DOA Product.
When a Refund is arranged:
- Refunds include all shipping and associated costs for the DOA Product.
- No refund will be given to you until Taste of Tassie Pty Ltd has received the DOA Product from you.
- Refunds will be issued by cheque or Direct Deposit.
Products - Manufacturer Only Warranty
Products sold through Taste of Tassie Pty Ltd are supported exclusively by
their manufacturer.
Our Liability
We will not be liable for any loss of income, loss of profits, loss of
contracts, loss of data or for any indirect or consequential loss or damage
of any kind howsoever arising and whether caused by tort (including
negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether in
contract, tort (including negligence) or otherwise shall in no
circumstances exceed the amount payable by you to us in respect of the
Product(s) in question.
Your Data - Use And Protection
By placing your Order, you agree that we may store, process and use data
collected from your Order Form for the purposes of processing your Order.
If you so indicate on the appropriate section of your Order Form, by
placing your Order you also agree that we may use such data, other than
credit card details, in order to provide you with information from time to
time on other Taste of Tassie Pty Ltd Products that may be of interest to
you. If you do not agree to our using such data in order to provide you
with information on other Taste of Tassie Pty Ltd Products, you should
indicate your non-agreement on the appropriate section of your Order Form.
You may obtain a copy of the data held by us concerning you on request in
writing. We reserve the right to charge an administration fee for
processing such request. If any data held by us concerning you is
incorrect, we will correct it on your written request. Please refer to our
Privacy Policy.
Credit Card Fraud
Whilst Taste of Tassie Pty Ltd employs the latest in Secure Sockets Layer
(SSL) of 128-bit encryption, technology software for its transactions with
our customers, Taste of Tassie Pty Ltd will not be responsible for any
damages, consequential losses (whether direct or indirect) suffered by a
customer whose credit card is fraudulently used or is used in an
unauthorised manner.
General
You shall not assign any rights and obligations under these Terms and
Conditions whether in whole or in part without the prior written consent of
Taste of Tassie Pty Ltd. Any unauthorised assignment shall be deemed null
and void.
If any provision of these Terms and Conditions is held by any competent
authority to be invalid or unenforceable in whole or in part, the validity
of the other provisions of these Terms and Conditions and the remainder of
the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 ("Act"), where implied conditions and
warranties cannot be excluded, any liability in Taste of Tassie Pty Ltd for
breach of such conditions and warranties (other than a condition or
warranty implied by section 69 of the Act) shall be limited, at the option
Taste of Tassie Pty Ltd, to the replacement of the Product(s) or the
re-supply of the same Product(s); the payment of the cost of replacing the
Product(s) or of acquiring equivalent Product(s).
Neither our failure nor your failure to enforce any Term or Condition
constitutes a waiver of such Term or Condition. Such failure shall in no
way affect the right to later enforce such Term or Condition.
Taste of Tassie Pty Ltd reserves the right to change the Terms and
Conditions of sale at any time.
No Taste of Tassie Pty Ltd employee or agent has the authority to vary any
of the Terms and Conditions governing any sale.
Force Majeure
Taste of Tassie Pty Ltd shall not be liable for any delay in performing
any of its obligations under these Terms and Conditions if such delay is
caused by circumstances beyond the reasonable control of Taste of Tassie
Pty Ltd, and Taste of Tassie Pty Ltd shall be entitled to a reasonable
extension of time for the performance of such obligations.
Governing Law
These Terms and Conditions shall be governed by and construed in
accordance with the laws of Tasmania.